If we could leave less than 1 star I would. Reserved a specific type of car 12 days before we needed it. Called the morning before we were due to pick up and inquired about our car, they stated they did not have the type we reserved (and were paying EXTRA for!!!!!) but they had subbed with a minivan. We OWN. A minivan, if we wanted one, we'd use our own!! Told them that was not acceptable, we wanted the type we reserved, they said they would search other locations and 'see what they could do'. My husband made a follow up call 2hrs before we were due to pick up the car and they said they were 'working on it', trying to get a car from another location.
They do not understand what reservation means. I made a reservation a month early and called a few times to verify that what I'm reserving WILL be available. I arrived on the scheduled day and lo and behold! My vehicle is not there. There were no upgrades available either. Just a whole bunch of downgrades and smaller cars. Their excuse: "I've only been here a couple weeks and our supervisor isn't here". It isn't worth dealing with this location or company. The people aren't properly trained and they cannot keep a reservation. EPIC FAIL!!! I called customer service and I had to go through 7 people/phone transfers to be able to swap out the downgrade for the original reservation at my destination. If I could go back in time I would punch myself in the face for even considering using this Hertz location and I would spend the extra $50 and use Enterprise. Worst. Rental. Experience. EVER!!!
Once we arrived they still did not have our car but one was in route from another location. We had to stand and wait for an hour and a half for the car. We were due to leave on a trip that was delayed by this complete disaster of a Hertz location!
This rental car facility is the most unprofessional and incompetent business I've ever dealt with. I dropped off a car I drove from my duty station in South Carolina to this location. I saw an additional $300 charge on my card a few weeks later. After my wife and I made a series of calls to corporate about it (since Lexington Park "couldn't disclose that information"???) corporate finally said the charge was for smoking in the vehicle. Funny, since we DONT SMOKE and we were the only people in the car. We were sure it was a mistake and thankfully corporate agreed to remove the charge. When my wife called the Lexington Park location for an explanation as to why this was charged in the first place, the associate Bonnie ARGUED that "the car was so smoke out and there were ashes everywhere". After my wife advised that was impossible, Bonnie's response was "I don't see what the issue is... I thought they are refunding you the money"....Besides the fact that her response was COMPLETELY UNACCEPTABLE and UNPROFESSIONAL, if you are going to charge someone $300 dollars you better have proof that the charge is justified. When we went to pick up a car to take back to my duty station, Bonnie called us and asked us to come in early because we scheduled pick up at 12, and the location closes at 12. Don't make a pick available for that time and then call me the morning of because YOU don't want to stay at work a minute past closing. However, we agreed to come in for HER convenience. The second car had an additional mileage charge, which the SC hertz agreed was a MISTAKE and advised us to call lexington park. Called Bonnie. Her answer was "call corporate, nothing I can do about it". I suggest using Avis or Enterprise if you are in the SOMD area. Hopefully they aren't as incompitent, unethical, and unprofessional as lexington park hertz.
Very accommodating ! No complaints from me at all . Very friendly staff as well.
Their customer service is horrifying. If you do not have our car (I understand there can be complications or issues) CALL US, that's your job!!!
Excellent service when you have a reservation.
Hertz is a US Car Rental based in Lexington Park, Maryland. Hertz is located at 22664 Three Notch Rd, Lexington Park, MD 20653, USA.
Please contact with Hertz using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Hertz opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Rental in Lexington Park